Frequently asked questions
How do I start my Private Concierge Service?
To begin using our Private Art Concierge Service, simply contact us via email (info@magicbear-art.com) or Business WhatsApp (+852 6471 3416). Let us know which artworks interest you, or share a few photos of your space along with your preferred style. Our art concierge will work with you one-on-one to curate suitable original artworks based on your space, budget, and collecting goals.
Beyond the images presented on our website, we are happy to provide high-resolution, real-life photographs and detailed close-up images of the artworks, allowing you to clearly see the materials, textures, and brushwork. Upon request, we can also share videos of the actual artworks, helping to recreate the experience of viewing the work in person. Through these detailed visual materials, we aim to bridge the distance across thousands of miles, so that you can experience each artwork as if you were standing in a gallery or museum, examining every detail up close.
By offering transparent and comprehensive visual documentation, we want you to feel fully informed, confident, and at ease when considering an artwork.
You only need to share a photo of your living space or the wall where you plan to hang the artwork. Based on the image you provide, we will create a complimentary high-resolution wall mockup of the artwork, allowing you to clearly visualize the scale, placement, and overall visual effect within your actual space. Professional guidance is provided throughout the process to help you make your decision with confidence and ease.
The entire consultation is completely free and carries no obligation to purchase, and you may end the consultation at any time.
Do you offer free framing services?
We offer free professional framing for all artworks. You may choose from over 200 frame styles, and our team can provide expert recommendations based on both the artwork and your space to help you select the perfect option. Once your choice is finalized, we will complete the framing and send you high-resolution preview photos for your approval. Your artwork will be shipped only after you confirm the final result.
If an artwork does not meet my expectations, can I return it?
We want every customer to purchase artwork from MagicBear Art with confidence.
We offer a 15-day return period for eligible artworks. The return period begins on the date the last item in your order is delivered.
To request a return, sign in to your customer account at https://account.magicbear-art.com and select the relevant order, or email us at info@magicbear-art.com.
Please do not send an artwork back before receiving return authorisation from us. After approving your request, we will provide the recipient’s name, telephone number, authorised return address, customs information, and packaging instructions.
For an approved change-of-mind return, the artwork must be returned in the condition in which it was received and must include its certificate of authenticity, accessories, and original protective packaging whenever reasonably possible.
The customer is responsible for purchasing tracked and appropriately insured return shipping. MagicBear Art will cover the standard import duties and customs-clearance fees associated with an authorised return, provided that our return instructions are followed.
We do not charge a restocking fee. After the artwork has been received and inspected, an approved refund will be issued to the original payment method in accordance with our Return and Refund Policy.
Full policy:
How do I return an artwork?
We provide a clear and straightforward international return process.
To request a return, please submit your request within 15 days after the last item in your order has been delivered.
You may submit a request by:
• Signing in to your customer account at https://account.magicbear-art.com and selecting the relevant order;
• Emailing info@magicbear-art.com; or
• Contacting us through WhatsApp Business at +852 6471 3416.
Please include your order number and the reason for your return. Photographs should also be provided if the artwork is damaged, incorrect, or materially different from its description.
Please do not send an artwork back before receiving return authorisation. After approving your request, we will provide the recipient’s name, telephone number, authorised return address, customs information, packaging requirements, and any additional carrier instructions.
For an approved change-of-mind return, the customer is responsible for purchasing tracked and appropriately insured return shipping. MagicBear Art will cover the standard import duties and customs-clearance fees for the authorised return, provided that our instructions are followed.
The artwork must be returned in the condition in which it was received and must include its certificate of authenticity, accessories, and original protective packaging whenever reasonably possible.
After receiving return authorisation, please dispatch the artwork within 7 calendar days unless we agree to a different period in writing.
Returns sent without prior authorisation may not be identifiable or accepted.
How much does international return shipping to China usually cost?
International return shipping costs vary depending on the artwork’s dimensions, weight, insured value, collection location, destination, and the carrier selected by the customer.
For an approved change-of-mind return, the customer is responsible for purchasing tracked and appropriately insured return shipping directly from a suitable carrier. MagicBear Art does not add a service fee or profit margin to the customer’s return shipping cost.
Please do not arrange return shipping before receiving return authorisation from us. After approving your request, we will provide the recipient’s name, telephone number, authorised return address, customs information, packaging requirements, and any additional carrier instructions needed to obtain an accurate shipping quotation.
MagicBear Art will cover the standard import duties and customs-clearance fees charged in China for an authorised return, provided that our return instructions are followed.
What should I do if I receive a damaged artwork?
All artworks are shipped in professional protective packaging and include transit insurance.
Please inspect the external packaging and artwork promptly after delivery. If you discover any damage to the artwork or packaging, contact us as soon as possible, preferably within 48 hours of delivery.
Please provide:
- Your order number;
- A description of the damage;
- Clear photographs of the external packaging;
- Clear photographs of all internal protective materials;
- Clear photographs or video showing the damaged artwork or frame; and
- A photograph of the carrier’s shipping label.
Please retain the original carton, internal protective materials, framing supports, and shipping documentation until we confirm that the carrier or insurance claim has been completed.
You may contact us at:
Email: info@magicbear-art.com
WhatsApp Business: +852 6471 3416
The 48-hour notification request helps us submit a timely carrier and insurance claim. It does not limit any mandatory consumer rights available under applicable law.
If our assessment confirms that the artwork was damaged during transportation or affected by a product or packing problem, MagicBear Art will cover the reasonable return shipping costs and applicable return customs charges.
Depending on the circumstances and the unique nature of the artwork, the available resolution may include professional repair, replacement where available, a full refund, or another solution agreed with the customer.
Do you offer free international shipping?
Yes. MagicBear Art provides complimentary worldwide shipping for all artworks. Available shipping destinations are displayed during checkout.
For a standard order, the artwork is normally processed and dispatched within 7 business days after payment confirmation. International transit after dispatch normally takes approximately 7–15 business days. The estimated total delivery timeline for a standard order is therefore approximately 14–22 business days.
For an order using our Exclusive Concierge Service or custom framing, the artwork is normally dispatched within 9–15 business days after the customer approves the final design, framing, or mounting plan. International transit after dispatch normally takes an additional 7–15 business days.
MagicBear Art covers standard international shipping charges, import duties, taxes, VAT, and standard customs-clearance fees associated with delivery.
Customers should not ordinarily be required to pay additional import or customs-clearance charges upon delivery. If a carrier or customs authority requests an unexpected payment, please contact us at info@magicbear-art.com before paying so that we can investigate and assist you.
Customers remain responsible for providing any identification, tax number, or documentation legally required by their destination country.
For complete information, please review our Shipping Policy:
How do you ship the artworks?
All artworks are secured using custom protective packaging to ensure safe transport. We use sturdy, impact-resistant outer boxes with high-density cushioning materials inside to protect the artwork’s surface and edges from pressure or damage during transit.
Once packaged, your artwork will be shipped via international air courier (such as DHL, FedEx, or UPS). All shipments are fully insured and include end-to-end tracking.
How long will it take for my artwork to be delivered?
The delivery timeline depends on the presentation or framing option selected for the artwork.
For a standard order using the default presentation, mounting, or framing configuration displayed on the product page, the artwork is normally processed and dispatched within 7 business days after payment confirmation.
If you use our Exclusive Concierge Service to select a different frame style or request custom framing or mounting, the artwork is normally dispatched within 9–15 business days after you approve the final design, framing, or mounting plan.
After dispatch, international transit normally takes approximately 7–15 business days, depending on the destination, customs procedures, carrier operations, public holidays, weather, and local delivery conditions.
The estimated total timeline is therefore:
• Standard order: approximately 14–22 business days;
• Exclusive Concierge Service or custom framing order: approximately 16–30 business days after final design approval.
Delivery times are estimates rather than guarantees. Remote destinations, customs inspections, severe weather, public holidays, or circumstances outside our reasonable control may require additional time.
If you have a specific delivery deadline, please contact us at info@magicbear-art.com before placing your order. We will confirm whether the requested timeline is reasonably achievable before you purchase.
Do you offer installment payment plans?
Installment options may be available for selected artworks, depending on the artwork, order value, customer location, and available payment provider.
Any installment option offered directly by a payment provider will be displayed during checkout. Availability and eligibility are determined by the relevant payment provider and may vary by country or region.
For selected high-value artworks, you may contact our Art Concierge team before placing your order to ask whether an individual payment arrangement is available. Any such arrangement must be reviewed and confirmed by MagicBear Art in writing before payment.
Installment arrangements are not guaranteed for every artwork, customer, or destination.
Email: info@magicbear-art.com
WhatsApp Business: +852 6471 3416
What types of artworks do you exhibit?
MagicBear Art presents original works by contemporary Chinese artists, including oil paintings, Chinese ink and color works, acrylic paintings, and mixed-media works.
Our collection also includes clearly identified digital prints on silk and traditional Nanjing Yunjin silk brocade artworks.
Each product page clearly states whether the item is an original artwork, a digital print, or a textile artwork, together with its medium, dimensions, and framing details.
How do you select the artworks?
We select artworks based on a careful review of their originality, artistic approach, materials, condition, available documentation, and overall presentation.
Our team also reviews the information provided about the artist and the artwork to help ensure that product descriptions, dimensions, media, images, and available provenance details are presented as clearly and accurately as possible.
Our selection reflects the professional judgement of the MagicBear Art team. Artistic preferences and market conditions can change over time, and inclusion in our collection does not constitute a guarantee of future value or investment performance.
What payment methods do you accept? Will I be charged taxes?
The payment methods currently available for your order will be displayed during checkout. Available methods may vary depending on your country or region, currency, device, order value, and the eligibility requirements of the relevant payment provider.
Depending on availability, payment options may include major credit or debit cards, PayPal, Apple Pay, Google Pay, or other payment methods supported by our checkout.
Payments are processed securely through Shopify and the relevant authorised payment providers. MagicBear Art does not directly store your complete payment-card information.
The complete amount payable for your order will be displayed before you confirm payment.
MagicBear Art covers standard international shipping charges, import duties, VAT, taxes, and standard customs-clearance fees associated with delivery. Customers should not ordinarily be required to pay additional import or customs-clearance charges when receiving their order.
If a carrier or customs authority requests an unexpected payment, please contact us at info@magicbear-art.com before paying so that we can investigate and assist you.
Do you offer discounts on artworks?
MagicBear Art may occasionally offer promotional codes or special offers on selected artworks.
Each promotion may have its own eligibility requirements, validity period, applicable artworks, and other conditions. A valid discount code must be entered during checkout unless the discount is applied automatically. The final discount and total payable amount will be displayed before you confirm payment.
Discount codes cannot be combined with other offers unless the applicable promotional terms expressly state otherwise. Returning customers may also receive occasional loyalty offers where available.
If MagicBear Art launches a publicly available promotion applicable to the same artwork within 7 calendar days after your purchase, you may request a price adjustment by emailing info@magicbear-art.com with your order number and the relevant promotional information.
Price adjustments do not apply to orders that already used a discount code, special offer, negotiated price, loyalty benefit, or other promotion. They also do not apply when the new promotion is limited to a different artwork, collection, customer group, country, or sales channel.
If approved, the eligible difference will be refunded to the original payment method.
How can I contact MagicBear-ART?
You may contact us with questions about artworks, orders, shipping, returns, or business collaborations.
Email: info@magicbear-art.com
Phone / WhatsApp Business: +852 6471 3416
Business hours:
Monday–Friday, 9:00 AM–6:00 PM
Hong Kong Time (UTC+8)
Saturday, Sunday and Hong Kong public holidays: Closed
We normally respond during our business hours.
How does MagicBear-ART determine artwork pricing?
Artwork prices are determined in consultation with the artist and are based on several relevant factors.
These factors may include the artwork’s medium, materials, dimensions, condition, creative process, level of detail, presentation or framing requirements, available provenance, and the artist’s existing pricing structure.
Where relevant information is available, we may also consider comparable works by the same artist and current conditions in the primary art market.
The price displayed on the product page is the confirmed selling price for that artwork, subject to any clearly disclosed promotion or discount.
Art pricing involves professional and subjective judgement. The listed price does not constitute a guarantee of the artwork’s current resale value, future market value, or investment performance.