Politique d’expédition
SHIPPING POLICY
MagicBear Art provides complimentary worldwide shipping for all orders placed through our website.
MagicBear Art is operated by MAGIC BEAR CULTURE AND TECHNOLOGY CO., LIMITED. Artworks are professionally prepared, packed, and dispatched from our fulfilment location in China.
Available shipping destinations will be displayed during checkout.
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FREE WORLDWIDE SHIPPING
Standard international shipping is provided free of charge for all orders.
Depending on the destination, order value, artwork dimensions, and carrier availability, we may use trusted logistics providers such as SF Express International, FedEx, UPS, DHL, or another suitable international carrier.
No standard international shipping charge will be added to your order.
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STANDARD ORDER PROCESSING
Unless a different processing time is clearly stated on the product page, standard orders are processed and dispatched within 7 business days after payment has been successfully confirmed.
The default presentation, mounting, or framing configuration included with an artwork is displayed on its product page.
If you do not request our Exclusive Concierge Service before placing your order, the artwork will be prepared using the default configuration displayed on the product page.
Business days are Monday through Friday, excluding public holidays observed at the fulfilment location.
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EXCLUSIVE CONCIERGE SERVICE
Customers may contact us before ordering to request personalised presentation services, including:
• Custom framing or mounting recommendations;
• Interior placement and View in Context simulations;
• Professional hanging recommendations;
• Framing previews or digital mock-ups; and
• Tailored presentation solutions.
Contact:
Email: info@magicbear-art.com
Phone / WhatsApp: +852 6471 3416
Orders using the Exclusive Concierge Service are normally dispatched within 9–15 business days after the customer has approved the final design, framing, or mounting plan.
Where applicable, we will provide a digital preview or mock-up for approval. Production and shipment will proceed only after the customer provides written or otherwise explicit confirmation.
If a project requires additional time because of unusual dimensions, specialist materials, or extensive customisation, we will inform the customer before final confirmation.
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ESTIMATED TRANSIT TIME
After dispatch, international delivery normally takes approximately 7–15 business days.
The estimated transit time begins when the carrier accepts the shipment. It does not include the order-processing or custom-framing period described above.
Delivery times are estimates and may be affected by:
• Customs inspections or clearance procedures;
• Carrier delays;
• Severe weather;
• Public holidays;
• Remote delivery locations;
• Local delivery restrictions; or
• Circumstances outside our reasonable control.
We will make reasonable efforts to assist customers if an unexpected delay occurs.
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DUTIES, TAXES, AND CUSTOMS CLEARANCE
MagicBear Art covers the import duties, taxes, and standard customs-clearance fees charged in connection with the delivery of an order.
Customers should not ordinarily be required to pay additional import duties or customs-clearance charges upon delivery.
If a carrier or customs authority asks you to pay an unexpected import charge, please contact us at info@magicbear-art.com before making payment so that we can investigate and assist you.
Customers remain responsible for providing any identification, tax number, customs information, or other documentation legally required by their destination country.
Delays caused by missing customer documentation are outside our direct control, but we will provide reasonable assistance where possible.
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SHIPPING INSURANCE
International shipments include transit insurance at no additional charge.
Insurance coverage applies while the shipment is being transported by the appointed carrier, subject to the carrier’s and insurer’s applicable claim requirements.
Customers must retain the original external carton, internal protective materials, framing supports, and shipping documentation until the artwork has been inspected and confirmed to be in satisfactory condition.
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TRACKING INFORMATION
After an order has been dispatched, we will send the available tracking number to the email address provided with the order.
Tracking information may take up to 48 hours to begin displaying movement after the carrier first scans the shipment.
Customers are responsible for monitoring the tracking information and making reasonable arrangements to receive the delivery.
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SHIPPING ADDRESS ACCURACY
Customers must provide a complete and accurate delivery address, recipient name, telephone number, and any information required by the destination carrier.
Please contact us immediately at info@magicbear-art.com if you discover an address error.
We cannot guarantee that a delivery address can be changed after an order has entered processing or has been transferred to the carrier.
Additional expenses resulting from an incorrect or incomplete address, repeated failed delivery attempts, or an unjustified refusal to accept delivery may be the customer’s responsibility, subject to applicable consumer law.
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DELIVERY INSPECTION AND DAMAGE
Please inspect the external packaging and artwork promptly after delivery.
If the packaging or artwork arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery.
Contact:
Email: info@magicbear-art.com
Phone / WhatsApp: +852 6471 3416
Please provide:
• Your order number;
• A description of the problem;
• Clear photographs of the external packaging;
• Clear photographs of the internal protective materials;
• Clear photographs or video showing the damaged artwork or frame; and
• A photograph of the shipping label.
Please retain all original packaging materials until we confirm that the claim has been completed.
The 48-hour notification request helps us submit a timely carrier or insurance claim. It does not limit any mandatory consumer rights that apply under applicable law.
If our assessment confirms that the damage occurred during transportation or resulted from a product or packing problem, MagicBear Art will cover the reasonable return shipping costs and provide an appropriate resolution.
Depending on the circumstances and the unique nature of the artwork, this may include professional repair, replacement where available, a full refund, or another solution agreed with the customer.
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LOST SHIPMENTS
If tracking indicates that a shipment may have been lost, please contact us at info@magicbear-art.com.
We will open an investigation with the carrier. Carrier investigations may require additional documentation and processing time.
If the carrier confirms that the shipment has been lost, we will provide an appropriate replacement where available or issue a refund to the original payment method.
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RETURNS
Do not send an artwork back without first submitting a return request and receiving return authorisation.
Customers may request a return by:
• Signing in to their customer account at https://account.magicbear-art.com and submitting a return request; or
• Emailing info@magicbear-art.com.
After a return has been approved, we will provide the recipient’s name, telephone number, authorised return address, customs information, and packaging instructions.
Returns sent without prior authorisation may not be identifiable or accepted.
Complete return eligibility, costs, conditions, and refund procedures are explained in our Return and Refund Policy:
https://magicbear-art.com/policies/refund-policy
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CONTACT INFORMATION
Trading Name:
MagicBear Art
Seller and Website Operator:
MAGIC BEAR CULTURE AND TECHNOLOGY CO., LIMITED
Email:
Phone / WhatsApp:
+852 6471 3416
Business Hours:
Monday–Friday, 9:00 AM–6:00 PM
Hong Kong Time (UTC+8)
Saturday, Sunday and Hong Kong public holidays: Closed